Disney Plus Not Working on Firestick? 8 Easy Fixes

Sometimes you might face issues with streaming Disney Plus on your Firestick. This could happen for several reasons, including bugs in the application, poor internet connectivity, login, or compatibility issues. 

This article has covered major reasons why Disney Plus is not working on your FireStick and how to fix it quickly and get Disney plus working on Firestick again.

Six reasons why Disney Plus is not working on FireStick

There are six reasons why Disney plus isn’t working on your firestick, which are:

1. Compatibility Issues

Ensure your FireStick device is compatible with the recent version of Disney Plus. You may face difficulties streaming your shows if you use an older version of FireStick. 

2. Wrong Login Credentials

You might be unable to log in to your Disney Plus account due to incorrect credentials. Make sure to enter the correct email address and password. You can recover the password from the Disney Plus website by clicking on the Forgot Password option if you have forgotten the password.

Be careful while you enter the password. If you enter the wrong password multiple times, there are chances that your account might get locked. You will have to contact the Disney Plus customer support team to unlock your account.

3. Disney Plus Servers are Down

Streaming services may experience interruption due to maintenance. If that is the case, the Disney Plus server remains down due to scheduled maintenance, and you won’t be able to stream your content. You can wait for a while until services are restored.

4. Check if your Fire Stick supports 4K playback.

All the FireStick does not come with 4K capabilities. If you are accessing 4K content on Disney Plus, ensure that your FireStick supports this feature. In this case, you can download the Disney Plus directly on your 4K-supported TV or gaming console.

5. Your Disney Plus App needs a reinstallation.

Sometimes you may get errors due to cache files or compatibility issues with your device. Reinstalling the application sometimes solves all the problems you might be facing related to streaming the content or freezing the app.

6. There’s a problem with your router/internet connection.

While you are trying to stream your favourite show and the Disney app is not working, there are chances that you might be having problems with your internet connection. Your Firestick requires at least 3 Mbps speed to load SD content and 5 Mbps for HD-quality content. 

8 Easy Ways to Fix Disney Plus on FireStick

1. Log Out of Disney+ and log in again.

Logging out and logging in again on the Disney Plus app might resolve issues about incorrect credentials, missing content, or problems in streaming. Follow these steps to log out and log in to Disney Plus:

1. Go to settings on the Disney Plus app
2. Select Logout 
3. Once done, relaunch the app
4.  Enter your credential details
5. Check if the app is now working

2. Restart your FireStick

Restarting the Firestick may solve issues about unresponsive apps, slow performance, connectivity issues with wifi, buffering issues, glitches, and memory. Follow these steps to restart the FireStick – 

Steps to force restart – 

1. First, press and hold the Select and Play button on your remote until the reset screen appears.
2. Then, navigate to the Restart option using the remote’s arrow keys and press the Select button.

You can do this instead – 

1. Press and hold the centre button of the remote.
2. Go to Settings and navigate to My Fire TV.
3. Select Restart.

3. Clear the App Cache

Clearing the cache is a quick and easy fix. Old catch data might corrupt and cause problems while streaming the content and freezing the app. Clearing the cache will free up unnecessary space and improve the performance and speed of your application. These are the ways to follow precise the cache data on Disney Plus:

How to clear cache using chrome 

1. First, click on three dots at the upper right corner of the screen 
2. Go to More tools
3. Then, select Clear browsing data
4. Mark the options of Cookies and other data and Cached images and files 
5. Finally, select Clear Cache

How to clear cache using Android Phone

1. Go to Settings
2. Select “Apps“
3. Then scroll to Disney Plus and tap on it
4. Tap on Storage
5. Select the Clear cache option given at the end of the page

How to clear cache using iOS devices

If you want to delete the cache data on your iPhone or Apple TV, you can delete the Disney Plus application itself and consider reinstalling it. There are no options to delete the catch data for specific applications on iOS devices. 

How to clear cache using Chromecast built-in TVs

1. First, Go to the settings of the home screen of your Chromecast built-in TV.
2. Select Application.
3. Choose Chromecast built-in.
4. Then select the Clear Cache option and hit the OK button.
5. Lastly, restart your TV.

4. Upgrade your FireStick’s Software/Firmware

Updating the firmware of the Firestick will eliminate the bugs, speed up the interface, prevent the applications from crashing or freezing, and improve the streaming quality. Make sure to have a stable internet connection, and do not unplug the Firestick while the update continues.

Steps to update Firestick:

1. First, go to the Settings button on the right side of the screen.
2. Then, select the My Fire TV option.
3. Go to the About section.
4. Scroll down and select Check for updates.
5. You will see the Install Update button if the updates are available.
6. Once you press the Install Update button, your Firestick will start updating 
7. Once the updates are installed, your Firestick will reboot automatically. 

5. Check if Disney Plus Server is Down

Disney Plus may not work while there is a maintenance break going on. It is best to check if Disney Plus is working in your area. In case the server is down, there is no other way but to wait until the services are restored. You can check the services outage in your area from this website. 

6. Check your Network Speed and Restart the Router

Check if there is an issue with your internet connection or Router. You can try restarting your Router, checking for any outages in your area, and ensuring that your Router is properly configured. Disney plus stops working even with a poor internet connection.

Outdated firmware on a router can also cause connectivity issues as it may not be compatible with newer devices or contain security vulnerabilities. Check the manufacturer’s website periodically for available firmware updates and apply them periodically.

7. Uninstall and Reinstall Disney Plus

Reinstalling Disney Plus is an efficient solution to access the latest application version. And it will also fix the issues related to streaming, bugs, and crashing the application over and over again.

Steps to reinstall Disney Plus:

1. First, go to Settings on Fire TV Device
2. Select Applications 
3. Then select Manage Installed Applications
4. Select Disney Plus and Uninstall the app
5. Reinstall the app from Amazon App Store
6. Factory Reset your FireStick

You might consider restoring FireStick to factory settings to resolve technical issues like freezing the app, crashing it, or even streaming issues. 

Follow these steps to do so:

1. Go to the Settings button on the home screen of your TV
2. Click on My Fire TV
3. Then select Reset to Factory Defaults 
4. By doing this, all your data and downloaded content will be removed from your FireStick

8. Try Enabling Bridge Mode On Your Router

Bridge mode can be enabled on a router to work with another router. By enabling this, the Router will become a “bridge” between the other Router and the devices connected. 

This is useful when your devices cannot properly connect to the internet when connected to the main Router. 

This feature will allow you to get better reliability and faster internet speed. Follow these steps to enable bridge mode on your Router:

1. Connect your PC to the Router 
2. Access router settings
3. Select Bridge Mode 
4. Edit SSID and wireless network mode, making sure these values are the same as used by the primary Router
5. Both primary and bridge routers must have the same wireless settings for the bridge mode to work.

Frequently Asked Questions

Conclusion

There could be many reasons of Disney Plus does not work on Firestick. You might be facing problems due to technical issues, outdated applications, and login issues. Consider working on the above-given solutions, troubleshoot the issues, and get back to streaming your favourite Disney content. If the problem persists, you may contact Disney Plus customer support.